Customer Development – Restaurant iPad Kiosk Ordering System

Challenge

This company is one of the largest fast-food chains in the US. It struggled to keep up with demand at peak times throughout the day, resulting in customers becoming dissatisfied and giving up waiting.

Solution

TeraCode designed an iPad kiosk ordering system that is now in over 1,500 restaurants. The app allows customers to customize orders and helps ensure better accuracy than traditional order placement.

Technology

The iOS app integrates with central systems and then back to each store’s prep area.

Outcome

Increased revenue from reduced line abandonment, more accurate and rapid order fulfillment, better customer engagement from employees focusing more on serving them, improved customer satisfaction ratings.